Maureen Bisognano, President and CEO of the Institute for Healthcare Improvement (IHI) recently held a webinar, "Leaders Never Stop Learning," in which she described her visit to Mayo Clinic to observe patient-centered care research. About her visit, Ms. Bisognano remarked, " It was an experience I have never had in my 30 years of healthcare." She was impressed by the conversations she observed between clinicians and patients, which she described as "incredible for their patient centeredness." These conversations were facilitated by the use of our decision aids in the hospital and in the clinic. You can listen to her remarks here.